Phone Numbers

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Members

Crisis Hotline
1-888-320-9584

You are not alone! CDPHP Behavioral Health provides 24-hour assistance and crisis management. To get help call 1-888-320-9584. A caring professional is available, day or night, to offer support.

Member Services by Plan Type

Phone

Hours

CDPHP HMO,
Healthy New York, and Non-Group

(518) 641-3700
or toll free
1-800-777-2273

 

Mon. - Fri.
8 a.m. to 8 p.m.

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

(518) 641-3140
or toll free
1-877-269-2134

Mon. - Fri.
8 a.m. to 8 p.m.

CDPHP Medicare Choices HMO
CDPHP Medicare Choices PPO

(518) 641-3950
or toll free
1-888-248-6522

 

Mon. - Fri.
8 a.m. to 8 p.m.

Medicare Supplemental

(518) 641-3980
or toll free
1-855-220-5228

TDD/TTY:
(518) 641-4000
or toll free
1-877-261-1164

 

Mon. - Fri.
8 a.m. to 8 p.m.

Child Health Plus, Select Plan,
Family Health Plus

(518) 641-3800
or toll free
1-800-388-2994

Mon. - Fri.
8 a.m. to 6 p.m.

CDPHN ASO

(518) 641-3100
or toll free
1-877-724-2579

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Benefits

(518) 641-3160
or toll free
1-877-754-5064

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Choice

(518) 641-3150
or toll free
1-877-754-5063

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Care Preferred

(518) 641-3110
or toll free
1-877-600-2943

Mon. - Fri.
8 a.m. to 5 p.m.

Health Funding Department

(518) 641-3770
or toll free
1-877-793-3960

Mon. - Fri.
8 a.m. to 5 p.m.

Healthy Living Center
Please call to make an appointment. Walk-ins are welcome.

(518) 729-4732

Mon. - Fri.
10 a.m. to 2 p.m.
3 p.m. to 7 p.m.
Saturday,
10 a.m. to 2 p.m.
Sunday, Closed

CDPHP Service Center - Latham
Please call to make an appointment. Walk-ins are welcome.

(518) 640-6789

Mon. - Fri.
9 a.m. to 5 p.m.
(closed for lunch from 12:30 to 1 p.m.)

No Habla Inglés?
Para ayudar a las personas que no hablan inglés, CDPHP pone a su disposición una línea de teléfono de servicios de traducción para asistir a nuestros afiliados.

To help non-English speaking members, CDPHP makes available a telephone translation service line to assist our members.

 

1-800-777-2273

Lun. - Vier.
8 a.m. to 5 p.m.

Hearing Impaired
The telephone system also includes a TTY/TDD system for the hearing impaired.

1-877-261-1164

Mon. - Fri.
8 a.m. to 8 p.m.

 

Caremark with Pharmacy
Questions by Plan Type

Caremark Phone

Hours

CDPHP HMO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Medicaid and Family Health Plus

1-866-693-4611

24 hours a day,
7 days per week

CDPHP Medicare Choices HMO with Prescription Drug Coverage

1-866-289-2319
TDD/TTY:
1-866-236-1069

24 hours a day,
7 days per week

CDPHP Medicare Choices PPO with Prescription Drug Coverage

1-888-831-3039
TDD/TTY:
1-866-236-1069

 

24 hours a day,
7 days per week

CDPHN
ASO groups with prescription coverage

1-888-292-6330

24 hours a day,
7 days per week

Child Health Plus

1-888-292-6330

24 hours a day,
7 days per week

Employers

Employer Services

Phone

Hours

Current Employer Groups

(518) 641-3900
or
1-866-258-1785

Mon. - Fri.
8 a.m. to 5 p.m.

New Employer Groups

(518) 641-5000
or
1-800-993-7299

Mon. - Fri.
8 a.m. to 5 p.m

Automation / Secure Site

(518) 641-4167

Mon. - Fri.
8 a.m. to 4:30 p.m.

 

Caremark with Pharmacy
Questions by Plan Type

Caremark Phone

Hours

CDPHP HMO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Medicaid and Family Health Plus

1-866-693-4611

24 hours a day,
7 days per week

CDPHP Medicare Choices HMO with Prescription Drug Coverage

1-866-289-2319

TDD/TTY:

1-866-236-1069

24 hours a day,
7 days per week

CDPHP Medicare Choices PPO with Prescription Drug Coverage

1-888-831-3039

TDD/TTY:

1-866-236-1069

24 hours a day,
7 days per week

CDPHN
ASO groups with prescription coverage

1-888-292-6330

24 hours a day,
7 days per week

Child Health Plus

1-888-292-6330

24 hours a day,
7 days per week

 

Brokers

Broker Services

Phone

Hours

Broker / Client Service Unit

1-800-993-7299
or
(518) 641-5000

Mon. - Fri.
8 a.m. to 5 p.m.

Broker Commission Specialist

(518) 641-5131

Mon. - Fri.
8 a.m. to 5 p.m

Automation / Secure Site

(518) 641-4167

Mon. - Fri.
8 a.m. to 4:30 p.m.

 

Caremark with Pharmacy
Questions by Plan Type

Caremark Phone

Hours

CDPHP HMO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Medicaid and Family Health Plus

1-866-693-4611

24 hours a day,
7 days per week

CDPHP Medicare Choices HMO with Prescription Drug Coverage

1-866-289-2319
TDD/TTY:
1-866-236-1069

24 hours a day,
7 days per week

CDPHP Medicare Choices PPO with Prescription Drug Coverage

1-888-831-3039
TDD/TTY:
1-866-236-1069

24 hours a day,
7 days per week

CDPHN
ASO groups with prescription coverage

1-888-292-6330

24 hours a day,
7 days per week

Child Health Plus

1-888-292-6330

24 hours a day,
7 days per week

 

Providers

Provider Services

Phone

Hours

All counties and regions

(518) 641-3500
or
1-800-926-7526

Mon. - Fri.
8 a.m. to 5 p.m.

 

Caremark with Pharmacy
Questions by Plan Type

Caremark Phone

Hours

CDPHP HMO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Medicaid and Family Health Plus

1-866-693-4611

24 hours a day,
7 days per week

CDPHP Medicare Choices HMO with Prescription Drug Coverage

1-866-289-2319
TDD/TTY:
1-866-236-1069

24 hours a day,
7 days per week

CDPHP Medicare Choices PPO with Prescription Drug Coverage

1-888-831-3039
TDD/TTY:
1-866-236-1069

24 hours a day,
7 days per week

CDPHN
ASO groups with prescription coverage

1-888-292-6330

24 hours a day,
7 days per week

Child Health Plus

1-888-292-6330

24 hours a day,
7 days per week