Phone Numbers

Members
Employers
Brokers
Providers

Members

Crisis Hotline
1-888-320-9584

You are not alone! CDPHP Behavioral Health provides 24-hour assistance and crisis management. To get help call 1-888-320-9584. A caring professional is available, day or night, to offer support.

Meet the Member Support Team

Caryn : Member Services Representative, Member Services

Caryn assists ASO members understand their plan policies and procedures.

Meet the whole team

Member Services by Plan Type	Phone	Hours
CDPHP HMO, Healthy New York, and Non-Group	(518) 641-3700 or toll free 1-800-777-2273	Mon. - Fri. 8 a.m. to 8 p.m.
CDPHP Universal Benefits, Inc. POS, PPO, HDPPO, and EPO	(518) 641-3140 or toll free 1-877-269-2134	Mon. - Fri. 8 a.m. to 8 p.m.
CDPHP Medicare Choices HMO CDPHP Medicare Choices PPO	(518) 641-3950 or toll free 1-888-248-6522	Mon. - Fri. 8 a.m. to 8 p.m.
Medicare Supplemental	(518) 641-3980 or toll free 1-855-220-5228 TDD/TTY: (518) 641-4000 or toll free 1-877-261-1164	Mon. - Fri. 8 a.m. to 8 p.m.
Child Health Plus, Select Plan, Family Health Plus	(518) 641-3800 or toll free 1-800-388-2994	Mon. - Fri. 8 a.m. to 6 p.m.
CDPHN ASO	(518) 641-3100 or toll free 1-877-724-2579	Mon. - Fri. 8 a.m. to 5 p.m.
GE Health Benefits	(518) 641-3160 or toll free 1-877-754-5064	Mon. - Fri. 8 a.m. to 5 p.m.
GE Health Choice	(518) 641-3150 or toll free 1-877-754-5063	Mon. - Fri. 8 a.m. to 5 p.m.
GE Health Care Preferred	(518) 641-3110 or toll free 1-877-600-2943	Mon. - Fri. 8 a.m. to 5 p.m.
Health Funding Department	(518) 641-3770 or toll free 1-877-793-3960	Mon. - Fri. 8 a.m. to 5 p.m.
No Habla Inglés? Para ayudar a las personas que no hablan inglés, CDPHP pone a su disposición una línea de teléfono de servicios de traducción para asistir a nuestros afiliados. To help non-English speaking members, CDPHP makes available a telephone translation service line to assist our members.	1-800-777-2273	Lun. - Vier. 8 a.m. to 5 p.m.
Hearing Impaired The telephone system also includes a TTY/TDD system for the hearing impaired.	1-877-261-1164	Mon. - Fri. 8 a.m. to 8 p.m.

Caremark with Pharmacy Questions by Plan Type	Caremark Phone	Hours
CDPHP HMO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Universal Benefits, Inc. POS, PPO, HDPPO, and EPO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Medicaid and Family Health Plus	1-866-693-4611	24 hours a day, 7 days per week
CDPHP Medicare Choices HMO with Prescription Drug Coverage	1-866-289-2319 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHP Medicare Choices PPO with Prescription Drug Coverage	1-888-831-3039 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHN ASO groups with prescription coverage	1-888-292-6330	24 hours a day, 7 days per week
Child Health Plus	1-888-292-6330	24 hours a day, 7 days per week

Employers

Employer Services	Phone	Hours
Current Employer Groups	(518) 641-3900 or 1-866-258-1785	Mon. - Fri. 8 a.m. to 5 p.m.
New Employer Groups	(518) 641-5000 or 1-800-993-7299	Mon. - Fri. 8 a.m. to 5 p.m

Caremark with Pharmacy Questions by Plan Type	Caremark Phone	Hours
CDPHP HMO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Universal Benefits, Inc. POS, PPO, HDPPO, and EPO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Medicaid and Family Health Plus	1-866-693-4611	24 hours a day, 7 days per week
CDPHP Medicare Choices HMO with Prescription Drug Coverage	1-866-289-2319 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHP Medicare Choices PPO with Prescription Drug Coverage	1-888-831-3039 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHN ASO groups with prescription coverage	1-888-292-6330	24 hours a day, 7 days per week
Child Health Plus	1-888-292-6330	24 hours a day, 7 days per week

Brokers

Broker Services	Phone	Hours
Broker/Client Service Unit	1-800-993-7299 or (518) 641-5000	Mon. - Fri. 8 a.m. to 5 p.m.
Broker Commission Specialist	(518) 641-5131	Mon. - Fri. 8 a.m. to 5 p.m

Caremark with Pharmacy Questions by Plan Type	Caremark Phone	Hours
CDPHP HMO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Universal Benefits, Inc. POS, PPO, HDPPO, and EPO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Medicaid and Family Health Plus	1-866-693-4611	24 hours a day, 7 days per week
CDPHP Medicare Choices HMO with Prescription Drug Coverage	1-866-289-2319 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHP Medicare Choices PPO with Prescription Drug Coverage	1-888-831-3039 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHN ASO groups with prescription coverage	1-888-292-6330	24 hours a day, 7 days per week
Child Health Plus	1-888-292-6330	24 hours a day, 7 days per week

Providers

Provider Services	Phone	Hours
All counties and regions	(518) 641-3500 or 1-800-926-7526	Mon. - Fri. 8 a.m. to 5 p.m.

Caremark with Pharmacy Questions by Plan Type	Caremark Phone	Hours
CDPHP HMO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Universal Benefits, Inc. POS, PPO, HDPPO, and EPO	1-888-292-6330	24 hours a day, 7 days per week
CDPHP Medicaid and Family Health Plus	1-866-693-4611	24 hours a day, 7 days per week
CDPHP Medicare Choices HMO with Prescription Drug Coverage	1-866-289-2319 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHP Medicare Choices PPO with Prescription Drug Coverage	1-888-831-3039 TDD/TTY: 1-866-236-1069	24 hours a day, 7 days per week
CDPHN ASO groups with prescription coverage	1-888-292-6330	24 hours a day, 7 days per week
Child Health Plus	1-888-292-6330	24 hours a day, 7 days per week