Medicare Members

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Medicare Help & Support

If you have questions or concerns about your CDPHP Medicare Choices plan, or a problem or complaint about the service we provide, please contact member services to speak with a representative so that we may attempt to resolve it.

(518) 641-3950 or toll free 1-888-248-6522
TTY/TDD: (518) 641-4000 or toll free 1-877-261-1164
Monday – Friday, 8 a.m. to 8 p.m.

If you've called us but we've been unable to settle your problem or complaint, you can submit a formal complaint with the Centers for Medicare & Medicaid Services (Original Medicare) by completing the CMS electronic complaint form. You do not have to contact CDPHP before you submit a complaint to CMS.