Guidance Materials

Handbooks & Tip Sheets

Guidance on Using Your Benefits

CDPHP® members are mailed helpful information following their enrollment in the health plan. For your convenience, some of those materials are also posted here.

Member Handbooks

Full details on how to access covered services, your member rights and responsibilities, and the grievance and appeals process.

Select a Handbook HMO PPO & HDPPO POS EPO Family Health Plus FoxFirst Select Plan Healthy New York

Member Tip Sheets

An easy-reference overview of how to use your benefits.

Select a Tip Sheet HMO PPO HDPPO POS EPO Child Health Plus Family Health Plus FoxFirst Select Plan Healthy New York

If a handbook or tip sheet does not appear here for your plan type, please contact member services for answers to your questions or to request materials. Information for CDPHP Medicare plan members can be found in the Medicare section of our site.