Community Engagement

CDPHP in the community

CDPHP offered a number of programs to support member health and nutrition and boost engagement with the community, and also expanded its service area in northern New York.

Diversity, Equity, and Inclusion

As CDPHP faced the challenges of the COVID-19 pandemic and the racial strife that beset our nation in 2020, we committed ourselves to stand for equity and togetherness in the communities we serve and to act on those convictions. We remain firm in our resolve to ensure that our members – no matter who they are or where they come from – get the best, most personal, and highest quality care possible. 

In 2020, we continued our efforts to fight disparities through our work on the social determinants of health, discussed earlier in this report, and investments in our local communities.  One such investment involved an organization in downtown Albany, A Block at a Time, whose mission is to empower and support people to build stronger communities – a block at a time. We will continue to seek opportunities to do more with civic groups that lift our communities up.

Feeding the Community

In June, CDPHP partnered with Eurest, a dining services company, to deliver boxed lunches to five local not-for-profits for distribution to community members who were struggling financially as a result of the coronavirus crisis. In July, CDPHP and Eurest extended the program to another group of nonprofits. The not-for-profit recipients included the Saratoga Senior Center, the ARC of Rensselaer County, Bethesda House Schenectady, New Jerusalem Home of the Saved Church, Interfaith Partnership for the Homeless (IPH), the Schenectady YWCA, Harmony Fellowship Church, Joseph’s House, and the City of Albany Department of Recreation.

CDTA Health Center

The Capital District Transportation Authority opened the doors to the CDTA Health Center, powered by CDPHP, a worksite clinic that helps employees stay healthy without incurring out-of-pocket costs. The CDTA center offers employment-based physicals and screenings, treatment for minor illnesses and injury, health counseling, flu shots, and more.

North Country Expansion 

Building on the success of its most recent expansion into Clinton, Franklin, Essex, and Warren counties, which added 10,000 new members to the CDPHP roster, in late 2020, CDPHP began to offer commercial health insurance coverage to residents in St. Lawrence, Lewis, and Jefferson counties. It is hoped that this expansion will bring those largely rural counties improved access to quality health care. As a result of this move, we were also able to collaborate with two strategic North Country community partners – ADK Action and the Plattsburgh Police Department – to help address unmet needs and improve the health of the community.

Healthy Neighborhood Events

As a result of the COVID-19 pandemic, CDPHP was unable to offer its usual schedule of community events, which traditionally attracted individuals and families with activities like fitness demos, healthy food samples, music, games for all ages, prize drawings, and a family photo booth. However, our community engagement team responded to the community’s escalating needs by hosting a drive-through event in September 2020, which drew a record attendance of 1,475 people from 33 unique zip codes. Our team was able to distribute 16,000 pounds of food, 500 backpacks with school supplies, 500 boxed lunches, and 400 bags of personal protective equipment to individuals and families in need.

The community engagement team also hosted an in-school event, distributing needed items and challenging students and school staff to complete a virtual wellness challenge. We look forward to continuing these efforts and safely supporting our community members with our Healthy Neighborhood Events in 2021.

CDPHP Cycle! 

The onset of COVID-19 delayed the 2020 launch of the CDPHP Cycle! program, but with the aid of enhanced safety and sanitary precautions and guidance, and an increased demand for outdoor activities, CDTA and CDPHP eased into what turned out to be a very successful season. 

Since CDPHP Cycle! was introduced in 2017, it has been popular with thousands of Capital Region residents who have relied on the service during the warm weather months. Riders can purchase a membership or load a pay-as-you-go account by registering online or downloading the CDPHP Cycle! mobile app. 

The program saw its highest-ever week of ridership in late August, with nearly 3,000 trips logged, thanks in part to the addition of new Cycle! Access partners, including the University at Albany, Tru by Hilton Albany Airport hotel, and The Desmond hotel. The season wrapped up in December with more than 38,000 trips taken and a membership of 18,500 from across the Capital Region.