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What You Need to Know

CDPHP Medicare Choices Group Medicare Advantage Plans

CDPHP Group Medicare Advantage PPO - Allows enrolled members to receive covered services without referrals from any provider in the country that accepts Medicare assignment, along with the opportunity to reduce their costs by using in-network providers.

CDPHP Group Medicare Advantage HMO - Members select a primary care physician (PCP) and work with their PCP to coordinate routine care, including referrals to other in-network providers when necessary.

CMS Star Quality Rankings

  • CMS rated CDPHP Medicare Choices PPO plans 5 out of 5 stars for 2018. Star ratings are based on quality and performance in several different categories (for example, detecting and preventing illness, ratings from patients, and customer service). Medicare evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next.
  • HMO Medicare Star Ratings Flyer 2018
  • PPO Medicare Star Ratings Flyer 2018 5 out of 5 stars
  • CDPHP Medicare Choices plans are top-rated in the state according to NCQA's Medicare Health Insurance Plan Ratings 2017-2018, having earned a 4.5 out of 5 rating.

Compliance / Certification

All members of the broker agency who communicate with the group Medicare population and Employer Group health benefit administrators in regard to the sale and product information must be certified and appointed with the Department of Financial Services. They must also be certified in the CDPHP Group Medicare Advantage program.

Brokers and sales representatives must sign the member application if they help the Medicare beneficiary complete the application.

CDPHP sales representatives and brokers representing CDPHP Medicare group plans are responsible for notifying CDPHP of any potential Medicare-related fraud by contacting the confidential CDPHP Fraud Hotline at 1-800-280-6885. 

Part D Benefit Basics

  • CDPHP group Medicare prescription riders are based on a 5-tier formulary.
  • The CDPHP Medicare pharmacy brand manager is CVS/Caremark®, which offers retail pharmacy, mail order, and ExtraCare card discounts.
  • There is a late-enrollment penalty (LEP) for not joining a Part D plan when first eligible for Medicare Part A and/or B and not having creditable prescription drug coverage for 63 consecutive days or more. The LEP will be waived for any beneficiary eligible for the low-income subsidy.



Disenrollment Guidelines

CMS will notify CDPHP of the member’s death and will provide the transaction to disenroll the member from the CDPHP Medicare Advantage plan. This disenrollment is effective the first day of the calendar month following the month of death. Employer groups do not need to notify CDPHP of a Medicare Advantage member’s death, as CDPHP is not permitted to submit disenrollment transactions to CMS in response to the apparent death of a member. Once the transaction is received from CMS, any premium adjustments to the group will be provided in the next billing cycle.

Voluntary disenrollment (member initiated)
The disenrollment request to CDPHP must include the member's signed written disenrollment request and must be received prior to the effective date of the termination.

Involuntary disenrollment (employer group initiated)

Eligibility criteria to participate and receive employer/union-sponsored benefits may include spouse/family status, payment to the employer/union of the individual’s part of the premium, or other criteria determined by the employer/union. The group disenrollment process must include notification to each member as follows:

  • All beneficiaries must be notified in writing no less than 21 calendar days prior to the effective date of the term that the employer or union intends to disenroll them from the employer or union’s Medicare Advantage plan.
  • Additionally, the information provided must include an explanation on how to contact Medicare for information about other Medicare Advantage plan options that may be available to the beneficiaries such as a CDPHP Individual Medicare Advantage plan.
  • Employer groups that have not sent the disenrollment letter to the member must complete the Medicare Disenrollment form and fax it to (518) 641-4606 a minimum of 30 days prior to the effective date of the termination. Employer groups must also confirm with CDPHP that the disenrollment request has been received and processed a minimum of 21 days prior to the effective date. If the involuntary disenrollment is not received and processed in the required timeframes and the employer has not sent a letter meeting the above guidelines to the member, CDPHP will be unable to process the requested disenrollment until the next available date. 
    • Example 1: Involuntary disenrollment letter mailed to member by July 8 - effective date of term is August 1. 
    • Example 2: Involuntary disenrollment letter mailed to member on July 20 - effective date of term is September 1.
  • If the employer or union-sponsored plan was a Medicare Advantage plan with Part D, the member must be advised that the disenrollment action means they will no longer have Medicare Part D drug coverage and they may potentially receive a late enrollment penalty if they do not enroll in other coverage within 63 days.
  • The disenrollment request to CDPHP must include the written notification sent to the member no less than 21 days prior to the effective date.
  • Group Medicare Disenrollment Form


  • CDPHP® Health AllySM - This program providers Medicare Choices members and their caregivers with personalized, one-on-one support, education, and help navigating benefits and community-based services.
  • Health Coach ConnectionSM - Members can connect with a health care professional, such as a nurse, dietitian, or respiratory therapist, anytime, day or night. They also receive no-cost support and advice on dealing with their particular health challenges. 
  • CDPHP® Customer ConnectSM - Members can meet with a member relations specialist to discuss benefits and claims questions, order ID cards, enroll, and more at the Healthy Living Center, Capital Region Health Park at 711 Troy Schenectady Road in Latham, and the Rudy A. Ciccotti Family Recreation Center.

The CDPHP Senior Fit® program, available at no charge to CDPHP Medicare Choices members, offers access to the Rudy A. Ciccotti Family Recreation Center, the Beltrone Living Center, the Sunnyview Lifestyle Wellness Center, participating Capital District YMCA and Glens Falls locations, and SilverSneakers®.

If you have any questions or need additional assistance, please contact CDPHP Broker Services or call 1-800-993-7299.