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Student Plan Frequently Asked Questions

Student Health Plan FAQs

Who can I contact to learn more about my health plan?
For additional details on your health plan, log in to your member account and click on My Member Materials. You can also contact CDPHP member services at (518) 641-3140 or 1-877-269-2134, Monday through Friday, 8 a.m. to 8 p.m.


I don’t have my CDPHP ID card yet. Can I still receive care?
Yes! If you have not received your ID card and are in need of medical care, please call CDPHP member services at 1-877-269-2134, Monday through Friday, 8 a.m. to 8 p.m.


Misplaced ID card?
No problem! Login to view and print your ID card and to order a new one. You can also download the My CDPHP Mobile app on your smartphone to have your ID card handy at all times.


How do I use my health plan?
When you’re ready to use your health plan at a doctor’s office, please have your CDPHP member ID card with you. With your member ID card, you can activate your online member account. The online account gives you access to the mobile app as well. You are strongly encouraged to download the mobile app to your smartphone to use as your ID card when you are at a doctor's office or pharmacy. With the mobile app, you can also find providers (Find-A-Doc) and track your care.


How do I search for participating providers by my school and nationally?
CDPHP has more than 825,000 providers in our national network, so you’re covered nationwide, even when you’re not in the area. To find a full list of providers and practices in your area, visit Find-A-Doc online, or download the My CDPHP Mobile app. Under Select Plan Type, choose National EPO/PPO/HDEPO/HDPPO to find the providers and practices in our network.


What services are available to me away from school and while traveling abroad?
You have the protection of Assist America’s global medical and non-medical emergency services whenever you are 100 miles or more away from home or campus, or in another country. A single phone call is all it takes to put Assist America in motion on your behalf, offering services that include: medical consultation, evaluation, and referral, hospital admission assistance, medical repatriation, prescription assistance, emergency trauma counseling, critical care monitoring, political emergency and natural disaster evacuations, lost luggage and document assistance, legal and interpreter referrals, and more. For more information, visit the Assist America website. You can also download the app for Apple or Google mobile devices.


I take medications regularly. What assistance is available? Is there a way I can access these medications without leaving campus each time?  
There are several options for purchasing, receiving, and saving money on your medications:
You can sign up for the prescription mail services from CDPHP to have your prescriptions delivered directly to you. Learn more and get the prescription mail order form.

Save money on your prescriptions, too! Rx for Less is a program for all CDPHP members, offering deep discounts on a specific list of drugs when purchased at CVS/pharmacy, Hannaford, Price Chopper/Market 32, ShopRite, Target, or Walmart. Many generic prescription drugs are available for as little as $1. There’s no sign-up process or registration fee. Simply present your CDPHP ID card when purchasing your prescription. Get the detailed list of drugs included in Rx for Less.


How can I get help with mental health and substance abuse?
College can be stressful. If you have mental health concerns, call our 24-hour crisis hotline at 1-888-320-9584, to speak with a live, licensed mental health professional who can connect you to the right resources. You can also visit our mental health support page to learn more.


What about dental coverage?
If you are under the age of 19, you are eligible to use Delta Dental for dental coverage. Delta Dental PPO Pediatric Basic Plan provides benefits through a wide network of dentists across the nation. To find a Delta Dental provider near you, search the Delta Dental dentist directory.


I recently paid out-of-pocket for a service that was covered. How do I submit a claim?
Simply download and complete a claim form. You can mail the completed documentation to the address provided on the form.


Crisis Hotline
1-888-320-9584

You are not alone! CDPHP Behavioral Health provides 24-hour assistance and crisis management. To get help call 1-888-320-9584. A caring professional is available, day or night, to offer support.