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Service Locations

Same Quality Service … Now in Three Convenient Locations

Members and non-members can meet with a CDPHP member relations specialist to get answers to their claims and benefit questions, request ID cards, enroll, and more.

Our member relations specialists can help you with the following at any location:

  • Answers to benefit and claims questions
  • ID card requests
  • Medicare and commercial plan enrollment (on and off the NY State of HealthSM marketplace)
  • Assistance with navigating the CDPHP website
  • Primary care physician changes
  • Help with scheduling doctor appointments

In addition, the Healthy Living Center offers exercise equipment and many free classes. At the Rudy A. Ciccotti Family Recreation Center, health and wellness programming is available.

CDPHP Customer Connect
at the Healthy Living Center

CDPHP Customer Connect
at Latham

CDPHP Customer Connect
at the Rudy A. Ciccotti Family Recreation Center

Hannaford Supermarket
900 Central Ave., Albany
Hours: Visit www.HealthyAlbany.org for hours, including the wellness class schedule.
Appointments: (518) 729-4732
 
Capital Region Health Park
711 Troy-Schenectady Road,  Latham
Hours: 9 a.m. to 5 p.m.
(closed for lunch from 12:30 to 1 p.m.)
Appointments: (518) 640-6789
 
30 Aviation Road, Albany
Hours: 9 a.m. to 5 p.m.
(closed for lunch from 12:30 to 1 p.m.)
Appointments: (518) 641-4400
 

Other options to get assistance:

  • Online: Log in to your account 24/7. If you don’t have an account yet, click Register. You can view your benefits and claims activity, track your HRA/FSA spending, request a new ID card, send a secure message to CDPHP, make a premium payment, and more.

  • By Phone: Give us a call. You’ll speak to a live, knowledgeable member services representative based in Albany, NY.