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Medicare Help & Support

What Can We Do for You?

As a physician-guided, not-for-profit organization with over 30 years of insurance experience, we value our members and strive to offer you award-winning* health benefits and serve your needs. Our Medicare members enjoy a range of additional services like free wellness classes and access to local fitness centers just for being part of our plan.

Get in Touch With Us

Member Services

Current CDPHP Medicare Choices members with questions not related to Part D coverage should contact CDPHP member services:
(518) 641-3950 or toll free 1-888-248-6522
TTY/TDD: 711
Monday – Sunday, 8 a.m. to 8 p.m.


Part D Prescription Questions

Current CDPHP Medicare Choices members with questions about their Part D coverage should contact Caremark Customer Care:
Medicare Choices HMO members call
toll free 1-866-289-2319
Medicare Choices PPO members call
toll free 1-888-831-3039

The phone lines are open 24 hours a day, seven days a week. All TTY/TDD users should call 711.


Enrollment Assistance

If you need help with your enrollment, please contact CDPHP Medicare sales:
(518) 641-3400 or toll free 1-888-519-3364
Monday - Sunday, 8 a.m. to 8 p.m. *
October 1 through February 14 and from 8 a.m. to 8 p.m., Monday through Friday the rest of the year.
TTY/TDD: 711


Mailing Address

CDPHP Medicare Choices Enrollment
500 Patroon Creek Blvd.
Albany, NY 12206-1057


Additional Information

If you have questions about CDPHP Medicare Choices plans, filing grievances or appeals, or obtaining medical exceptions or prior authorizations, please review our Frequently Asked Questions or check your plan's Evidence of Coverage (EOC). To view the EOC choose Medicare Choices HMO Plans and click the tab that corresponds to your plan. Then scroll down to the bottom of the page.

CDPHP refers to both the Capital District Physicians’ Health Plan, Inc., a Medicare-approved HMO plan, and CDPHP Universal Benefits®, Inc., a Medicare-approved PPO plan. CDPHP is a health plan with a Medicare contract. Enrollment in CDPHP Medicare Choices depends on contract renewal. To join, you must have Medicare Parts A and B and live in the service area.

*NCQA's Medicare Health Insurance Plan Rankings, 2016-17


* Our hours are 8 a.m. - 8 p.m. seven days a week, October 1 – February 14. From February 15 – September 30, Monday – Friday, our hours are 8 a.m. - 8 p.m. A voice messaging service is used weekends, after-hours, and federal holidays. Calls will be returned within one business day.

CDPHP is an HMO with a Medicare contract. Enrollment in CDPHP Medicare Choices depends on contract renewal.

Y0019_17_1486 Approved Last Updated 03/31/2017