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Medicare Members

Medicare Help & Support

If you have questions or concerns about your CDPHP Medicare Choices plan, or a problem or complaint about the service we provide, please contact member services to speak with a representative so that we may attempt to resolve it.

(518) 641-3950 or toll free 1-888-248-6522
TTY: 711
Monday – Friday, 8 a.m. to 8 p.m.*

If you've called us but we've been unable to settle your problem or complaint, you can submit a formal complaint with the Centers for Medicare & Medicaid Services (Original Medicare) by completing the CMS electronic complaint form. You do not have to contact CDPHP before you submit a complaint to CMS.

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Online Health Support

Find answers to your most pressing health concerns through online resources and one-on-one support with health professionals—and it’s all included with your plan.

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Check Out Our Calendar of Events

Wondering what types of events are starting up and when? Check out our calendar!
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Register for a Senior Health Class

Register online for free wellness classes designed specifically for seniors.

* Our hours are 8 a.m. - 8 p.m. seven days a week, October 1 – February 14. From February 15 – September 30, Monday – Friday, our hours are 8 a.m. - 8 p.m. A voice messaging service is used weekends, after-hours, and federal holidays. Calls will be returned within one business day.

CDPHP is an HMO with a Medicare contract. Enrollment in CDPHP Medicare Choices depends on contract renewal.

Y0019_17_1486 Approved Last Updated 05/01/2017