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Over-the-Counter (OTC) Benefit

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Get More Over-the-Counter with Less Out of Your Pocket

CDPHP Individual Medicare Advantage HMO plan members get $50 per quarter to spend on CVS Health brand over-the-counter (OTC) supplies through CVS OTC Health Solutions.

What you can buy

Choose from hundreds of CVS Health brand items including:

  • Cold, cough, and allergy medicine

  • Pain relievers and sleep aids

  • Antacid, digestive care, and laxatives

  • First aid and medical supplies

  • Eye, ear, and dental care

How it works

Use your benefit in three easy and convenient ways:

  • Create an account online When you click this link, you will leave the CDPHP Medicare website. to view the catalog, order online, check your balance, track orders, and more.

  • Choose items from the catalog and call 1-888-628-2770 to order.

  • Visit any free-standing, CVS OTCHS-participating location and look for blue price stickers to identify qualifying items. The OTC benefit is not available at CVS pharmacies located in Target stores or at any other retailer. The benefit can be used on CVS Health brand items.

CREATE AN ACCOUNTWhen you click this link, you will leave the CDPHP Medicare website.

 

Want to know more? Check out the frequently asked questions (FAQs)

What is an over-the-counter (OTC) benefit?

The over-the-counter benefit allows you to purchase $50 worth of select CVS Health brand non-prescription health and wellness items per quarter at no-cost to you. Simply choose items from the catalog and order online, over the phone, or visit a free-standing CVS location to purchase select items in store. Go to CVS When you click this link, you will leave the CDPHP Medicare website. to order online or Call 1-888-628-2770 to order over the phone.

How much is my OTC benefit?

You have $50 per quarter to spend on CVS Health brand. Unused funds do not roll over or accumulate. To get the most from this benefit, you should spend your $50 every quarter.

How often can I use my benefit?

You can use your benefit as many times as you would like until your $50 runs out.

What if I don’t spend the whole $50? Does the money roll over to the next quarter?

Unused dollars do not roll over from one quarter to the next.

Can I order more than $50 worth of items?

You can purchase more than $50 worth on CVS Health brand of items in the store and pay the difference at the register. When ordering online or on the phone, you may not spend more than $50. When ordering online, you will not see items that exceed your available balance.

Is there a limit on the number of items I buy?

There is no limit to the number of items you may order. There is, however, a quantity limit of 9 per any single item per quarter. There are some products that have special limits and those are marked with ★ or ■ in the catalog.

How long will it take to receive my order?

You will receive your order within 14 days after it was placed.

How can I track the status of my order?

You can track your order by logging in to your OTC Health Solutions online account, by calling OTC Health Solutions, or by optional text message alerts.

Is there a return policy?

Due to the personal nature of the products, no returns or exchanges are allowed. If you haven’t received your order or if you received a damaged or defective item, please call OTC Health Solutions at 1-888-628-2770 (TTY: 711) within 30 days of placing your order to request a replacement item.

Who can I call if I have questions?

Please call OTC Health Solutions at 1-888-628-2770 (TTY:711) from 9 a.m. to 8 p.m. Monday through Friday.

CDPHP Medicare Advantage is an HMO and PPO plan with a Medicare contract. Enrollment in CDPHP Medicare Advantage depends on contract renewal.

Y0019_21_13605 - last updated 7/1/2021