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Prevention

The best way to prevent illness is to avoid being exposed to this virus.

COVID-19 spreads mainly from person-to-person. CDPHP is encouraging members to follow guidelines from the Centers for Disease Control and Prevention (CDC) to prevent the spread of illness.

Please call your doctor if you:

  • Develop a fever;

  • Have symptoms of respiratory illness, such as a cough, shortness of breath, or difficulty breathing;

  • Have been in close contact with someone known to have coronavirus, or if you live in or have recently traveled to an area with ongoing spread.

If you develop emergency warning signs for COVID-19, seek medical attention immediately.

Emergency warning signs include*:

  • Trouble breathing;

  • Persistent pain or pressure in the chest;

  • New confusion or inability to arouse;

  • Bluish lips or face;

*This list is not all-inclusive. Please consult your health care provider for any other symptoms that are severe or concerning.

Sick individuals should not leave their home unless to receive medical care and only after talking with a doctor in-person or via a telemedicine visit.

Per NYS Department of Financial Services direction, participating providers may not charge members a fee for personal protective equipment (PPE) in connection with an in-person visit. Any such fees that have already been charged must be reimbursed directly to the member. CDPHP can assist you with obtaining a refund from a provider.

For additional information, please visit the CDC website, NYS Department of Health website, or contact your health care provider.

Locations and Classes

CDPHP Fitness Connect locations will be closed until further notice. We will not be accepting registrations while the centers are closed. We will continue to assess the situation and notify members when we reopen the gyms.

While all in-person wellness classes have been canceled, there are many virtual class options available on the Community Calendar. Choose from a variety of fitness and health education classes.

CDPHP Customer Connect locations are temporarily closed. If you are in need of assistance, please contact a member of the CDPHP Care Team at the number on your member ID card.

During a Crisis, Knowing Your Health Benefits is More Important than Ever

Register for a CDPHP online member account to be prepared in case you need care, and to stay up-to-date on claims. Quickly and easily check coverage for health care services, access resources, track your out-of-pocket spending, and much more.

CREATE YOUR ACCOUNT