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CDPHP Ranks Highest in J.D. Power Member Satisfaction Study Two Years in a Row

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CDPHP Ranks Highest in J.D. Power Member Satisfaction Study Two Years in a Row

ALBANY, N.Y. – May 10, 2018 – For the second year in a row, CDPHP has ranked “Highest in Member Satisfaction among Commercial Health Plans in New York” in the J.D. Power 2018 Member Health Plan Study. The study measures member satisfaction among 163 health plans in 22 regions across the country. CDPHP is the only health plan in the Capital Region to make the list. jd power award for customer service

“Each and every day, CDPHP employees come to work knowing they can make a difference. It’s that mindset – and a daily commitment to helping others – that has led to CDPHP receiving this award for the second consecutive year,” said Dr. John D. Bennett, president and CEO, CDPHP.

The study examined customer satisfaction in the following areas:

  • Coverage and benefits
  • Cost
  • Provider choice
  • Customer service (phone, web, mobile)
  • Information and communication
  • Claims processing

CDPHP members enjoy access to 825,000 doctors nationwide, as well as free preventive care, free gym access, free wellness classes, superior customer service, and a host of innovative products and services to keep them well. That’s what we call #TheCDPHPDifference. To learn more about what makes us different, visit www.cdphp.com/difference.

Capital District Physicians’ Health Plan, Inc. received the highest score in New York in the J.D. Power 2017-2018 U.S. Member Health Plan Satisfaction Studies of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards

About CDPHP
Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that offers high-quality affordable health insurance plans to members in 24 counties throughout New York. CDPHP is also on Facebook, Twitter, LinkedIn, Pinterest, and Instagram.

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