CDPHP Patient Care Team Connects Patients, Doctors, and Loved Ones during COVID-19 Crisis

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CDPHP Patient Care Team Connects Patients, Doctors, and Loved Ones during COVID-19 Crisis

Coronavirus virtual hospital care

ALBANY, N.Y. – April 16, 2020 – One of the most painful side effects of the coronavirus (COVID-19) crisis has left families across the country – and right here in the Capital Region – unable to visit loved ones admitted to the hospital.

As cases of COVID-19 began to climb, hospitals were forced to make the difficult decision to either limit or ban visitors altogether. Now, CDPHP is stepping in to help, connecting patients, doctors, and families during this challenging time.

“The thought of families unable to be by their loved one’s side is heartbreaking,” said CDPHP president and CEO, Dr. John D. Bennett. “The CDPHP Patient Care Team is doing its part to help coordinate care between patients, doctors, and loved ones affected by this crisis,” added Bennett.

The CDPHP Patient Care Team, which moved into a virtual setting as a result of the COVID-19 pandemic, is reaching out to patients and their family members to assist with the following:

  • Providing emotional support to members, families, and caregivers;

  • Providing daily communication updates between hospital staff, patients, and families;

  • Collaborating with hospital care teams to customize discharge planning;

  • Identifying any barriers to care, such as access to food, medication, and transportation;

  • Identifying any community resources/support services needed post-discharge; and

  • Facilitating post-discharge phone calls and support.

CDPHP members or their loved ones can call 1-800-365-4180 to be connected with a member of the CDPHP Patient Care Team. This service is entirely free and part of the CDPHP commitment to keeping members healthy, happy, safe, and secure.


About CDPHP®
Established in 1984, CDPHP is a physician-founded, member-focused and community-based not-for-profit health plan that offers high-quality affordable health insurance plans to members in 26 counties throughout New York. CDPHP is also on Facebook, Twitter, LinkedIn, and Instagram.

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