CDPHP Hospital to Home: CDPHP Partners with Albany Medical Center to Offer Patients, Families Enhanced Hospital Experience

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CDPHP Hospital to Home: CDPHP Partners with Albany Medical Center to Offer Patients, Families Enhanced Hospital Experience

CDPHP Hospital to Home - Albany Med

From left: John D. Bennett, MD, President and CEO, CDPHP; Joan Martin, Vice President, Payer Contracting, Albany Med; Zainab Magdon Ismail, Vice President, Population Health Management, CDPHP; Dennis P. McKenna, MD, President and CEO, Albany Med.

 

Albany, NY – April 15, 2021 – CDPHP, in partnership with Albany Medical Center, is thrilled to announce the expansion of CDPHP Hospital to Home, a concierge-level service designed to keep patients and their loved ones supported and well-informed during a hospital admission.

After operating virtually for the better part of the last year due to the current COVID-19 pandemic, CDPHP Hospital to Home staff are back at the bedside to coordinate care, answer questions, provide updates to loved ones, assist with medication management, and collaborate with Albany Med staff on discharge planning for CDPHP inpatients.

“Being admitted to the hospital can be confusing and overwhelming, and never was that more true than over the last year, in the midst of a once-in-a-lifetime global pandemic,” said John D. Bennett, MD, president and CEO of CDPHP. “I am thrilled that our Hospital to Home team is returning to the bedside at Albany Medical Center to support inpatients and their families. CDPHP continues to be more than an insurance company, and this is yet another example of that commitment.”

Hospital to Home is an important step in the CDPHP vision of creating an integrated delivery system, which, at its core, creates a seamless care experience for patients between all of their care providers and CDPHP as their insurer.

“We continuously strive to improve the patient experience, and this partnership will help us ensure a more seamless delivery of care beyond the bedside,” said Dennis P. McKenna, M.D., president and CEO of Albany Med. “We are grateful to CDPHP, our longtime community partner, for recognizing this important need. As a team, we will work together to give patients and their families added peace of mind.”

The ribbon was also cut on our sixth CDPHP Customer Connect location within Albany Med, where anyone can get their benefit questions answered and enroll in CDPHP health plans.

CDPHP has long-served as a leader in providing member-centric, compassionate access to care. Through aptihealth’s digital platform and behavioral health provider network, CDPHP members are now provided intelligent integrated care that removes traditional access barriers and delivers precise personalized care programs for every level of acuity—from those struggling with mild symptoms to members with uncontrolled severe and persistent mental illness.

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About CDPHP®
Established in 1984, CDPHP is a physician-founded, member-focused and community-based not-for-profit health plan that offers high-quality affordable health insurance plans to members in 29 counties throughout New York. CDPHP is also on Facebook, Twitter, LinkedIn, and Instagram

About Albany Medical Center
Albany Medical Center, northeastern New York’s only academic health sciences center, is one of the largest private employers in the Capital Region. It incorporates the 766-bed Albany Medical Center Hospital, which offers the widest range of medical and surgical services in the region, and Albany Medical College, which trains the next generation of doctors, scientists and other healthcare professionals. It also includes a biomedical research enterprise and the region’s largest physicians’ practice with 500 doctors. Albany Med works with dozens of community partners to improve the region’s health and quality of life. Albany Med is an affiliate of the Albany Med Health System, which also includes Columbia Memorial Health, Glens Falls Hospital and Saratoga Hospital. The region’s largest locally governed health system, it has 1,520 beds, more than 800 physicians and 125 outpatient locations throughout the Capital Region.

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Natalia leads public relations and internal communications efforts for CDPHP members and employees.

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