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COVID-19

Thank you front liners

Providing Financial Relief

The coronavirus crisis is creating financial hardships for many, including our members and providers. Accordingly, we have taken steps to alleviate some of the financial burden of the pandemic.

Relief for Members

  • The COVID-19 crisis has had an immeasurable impact on all New Yorkers, particularly those on the front lines, such as health care workers, first responders, and all employees deemed essential. As such, the Department of Financial Services (DFS) has issued an emergency regulation removing all cost-share for essential employees seeking outpatient behavioral health care services with in-network providers. Effective May 2, 2020, this regulation expired on May 26, 2021. However, CDPHP will continue to cover cost-share until June 30, 2021. Cost share resumed on July 1.      

Relief for Providers

Fortunately, most of our primary care partners are on global payments from CDPHP, which keep their reimbursements level. But for those anticipating fee-for-service payments, the current crisis could lead to a reduction in cash flow.

  • CDPHP is monitoring our network’s financial viability closely. If you believe your practice is financially imperiled, please contact your provider relations specialist.

  • Under the recently enacted CARES Act, there are a number of loan, grant, and advanced payment provisions. Pay particular attention to the Paycheck Protection Program and SBA loan provisions.

  • We strongly recommend that you register now for electronic fund transfer (EFT) with CDPHP if you haven’t already enrolled. EFT payments are automatically transferred to your bank account, minimizing the risk of a delayed payment that could potentially happen with a paper check. You can easily register by following this step-by-step guide or contacting your provider relations representative.