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Facilitating Telehealth Services

To safeguard your health and that of our members, we are encouraging the use of telehealth/telemedicine as a first line of defense and improving access to that care, thereby effectively minimizing the risk of exposure to the COVID-19 virus. 

We have expanded access to cost-free telehealth/telemedicine options, including:

  • ER Anywhere, an emergency telehealth app available to members 24/7 for consultation, triage, testing, and treatment.

  • Doctor On Demand®, a telemedicine app, available 24/7, for medical and behavioral health consultation, testing, and treatment as a safe and convenient alternative to urgent care.

To expedite claims payments for telehealth/telemedicine visits, please refer to the guidelines included in our updated payment policy, located on our provider portal. This policy will remain in effect throughout the coronavirus pandemic.

* Telehealth/telemedicine visits for EPC attributed lives are covered as part of the standard EPC global payment structure.

**Members of self-funded groups should consult their employer’s benefits department for more information.