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Frequently Asked Questions

Landmark Health Program Frequently Asked Questions

Who is Landmark Health?
Landmark Health is a CDPHP® network provider with in-home medical experience treating people with complex health needs. The Landmark Health program gives you access to a team of physicians, nurse practitioners, social workers, pharmacists, dietitians, and other clinicians that can bring you the health care, support, education, and resources you need.

How can this program help me?
CDPHP has partnered with Landmark Health to provide you with personalized care that focuses on you and your specific health needs, with no cost-share for you. The purpose of this program is to keep you feeling healthy, out of the hospital, and in charge of your health.

This program provides:

  • Support 24 hours a day, seven days a week
  • Response time of 60 minutes or less for any unexpected urgent health care need
  • Ongoing education for you, your family, and your loved ones so that you are able to make independent and informed decisions about your health

How much will the program cost me?
This program is available with no cost-share for you.

I already have a doctor. Can the Landmark Health program still help me?
Yes! This program does not take the place of the care you receive from your doctor. Your personal Landmark Health Provider and Care Team will work with your doctor to ensure that they are kept up-to-date and provide support for effectively managing your health.

I do not trust anyone coming to my house. What steps will be taken to put my mind at ease?
Please be assured that all Landmark Health Providers are board-certified doctors or nurse practitioners.

In addition, the Landmark team follows a standard protocol before your scheduled visit to make you feel comfortable. Prior to your first visit, your Landmark Health Provider will contact you and introduce him/herself. All Landmark Health providers will have Landmark Health ID.

What does a visit from Landmark Health include?
Each interaction from your Landmark Health Provider and Care Team is personalized to your health needs. It includes services much like those you would receive in an office visit with your PCP, but in the comfort of your home.

Am I required to participate in the program?
CDPHP has identified you as potentially benefiting from these types of services. You are not required to participate in this program, but due to your complex health needs, this program may be able to help you stay healthy and out of the hospital.

What does Landmark Health do with the information they collect?
Your Landmark Health Provider and Care Team will use the information they collect to assess your individual needs and develop a plan for working with your doctor to deliver the best care possible.

Is this program available over the phone?
While you will have access to the Landmark Health Care Team telephonically, the providers need to do a physical assessment and get to know you through face-to-face encounters in order for the program to fully meet your health care needs.

Is this going to impact my current health plan?
This program in no way impacts or changes your current health plan.