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Tutorials for Providers and Provider Office Staff

Vision Accumulator Tutorial
Check Vision Benefits and Eligibility with the Vision Accumulator

Announcing the vision accumulator, an enhancement to the self-service capabilities of the secure provider site. Providers are now be able to verify a patient's routine vision eligibility in addition to confirming routine vision benefits.

This tutorial provides background and includes a step-by-step guide. View the tutorial.



View the Provider Review Form tutorial

Provider Review Form - Available Online
Requests for claim review can now be requested online in the secure provider site. Simply search for a claim, click the provider review form link and all the claim information will be prepopulated. Easily complete claim documentation and add attachments. View the online section of the tutorial to learn more.

This tutorial also provides helpful tips for completing each section of the paper Provider Review Form. Common reasons for requests include timely filing issues and CPT code corrections.


Tutorial Cave Specialists ReportsCave Specialist Reports – Guided Tutorial
Providers are able to access Cave Specialist Reports, available for review quarterly, by logging in to the secure provider site.  Cave Specialist Reports contain charts and graphs demonstrating a provider group’s efficiency, as well as effectiveness information for patients treated during a specific date range. View the online tutorial to learn more. 

This tutorial provides background and includes a step-by-step guide of the information found in a Cave Specialist Report, as well as how to better understand its contents. 

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Provider information change form tutorial

Provider Information Add/Change Form Tutorial
While the form itself is quite simple, it is very important that all fields be completed. Any updates or changes to provider name, address, and moves to new group practices. Learn about common oversights and how to correctly complete your request.

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