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Phone Numbers

Member Service Phone Numbers by Plan Type


Member Services by Plan Type

Phone

Hours

CDPHP HMO

(518) 641-3700
or toll free
1-800-777-2273

 

Mon. - Fri.
8 a.m. to 8 p.m.

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

(518) 641-3140
or toll free
1-877-269-2134

Mon. - Fri.
8 a.m. to 8 p.m.

CDPHP Medicare Choices HMO
CDPHP Medicare Choices PPO

(518) 641-3950
or toll free
1-888-248-6522

 

Mon. - Fri.
8 a.m. to 8 p.m.

Medicare Supplemental

(518) 641-3980
or toll free
1-855-220-5228

TDD/TTY:
(518) 641-4000
or toll free
1-877-261-1164

 

Mon. - Fri.
8 a.m. to 8 p.m.

Child Health Plus, Medicaid Select Plan

(518) 641-3800
or toll free
1-800-388-2994

Mon. - Fri.
8 a.m. to 6 p.m.

CDPHN ASO

(518) 641-3100
or toll free
1-877-724-2579

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Benefits

(518) 641-3160
or toll free
1-877-754-5064

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Choice

(518) 641-3150
or toll free
1-877-754-5063

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Care Preferred

(518) 641-3110
or toll free
1-877-600-2943

Mon. - Fri.
8 a.m. to 5 p.m.

Health Funding Department

(518) 641-3770
or toll free
1-877-793-3960

Mon. - Fri.
8 a.m. to 5 p.m.

CDPHP Customer Connect
at the Healthy Living Center

Please call to make an appointment. Walk-ins are welcome.
Please visit www.healthyalbany.org for class information.

(518) 729-4732

Mon. - Fri.
10 a.m. to 2 p.m.
3 p.m. to 7 p.m.
Saturday and Sunday, closed.

CDPHP Customer Connect
at Latham

Please call to make an appointment. Walk-ins are welcome.

(518) 640-6789

Mon. - Fri.
9 a.m. to 5 p.m.
(closed for lunch from 12:30 to 1 p.m.)

CDPHP Customer Connect
at the Rudy A. Ciccotti Family Recreation Center
Please call to make an appointment.
Walk-ins are welcome.

 
(518) 641-4400
 
Mon. - Fri.
9 a.m. to 5 p.m.
(closed for lunch from 12:30 to 1 p.m.)

No Habla Inglés?
Para ayudar a las personas que no hablan inglés, CDPHP pone a su disposición una línea de teléfono de servicios de traducción para asistir a nuestros afiliados.

To help non-English speaking members, CDPHP makes available a telephone translation service line to assist our members.

 

1-800-777-2273

Lun. - Vier.
8 a.m. to 5 p.m.

Hearing Impaired
The telephone system also includes a TTY/TDD system for the hearing impaired.

1-877-261-1164

Mon. - Fri.
8 a.m. to 8 p.m.

 

Crisis Hotline
1-888-320-9584

You are not alone! CDPHP Behavioral Health provides 24-hour assistance and crisis management. To get help call 1-888-320-9584. A caring professional is available, day or night, to offer support.

Protecting the Privacy
of Domestic Violence Victims

CDPHP is committed to protecting the privacy of victims of domestic abuse. Learn about our compliance with the New York State Insurance Law, your rights as a victim, and how to make a confidentiality request.
> Learn more