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Phone Numbers

Member Services by Plan Type

Phone

Hours

CDPHP HMO,
Healthy New York, and Non-Group

(518) 641-3700
or toll free
1-800-777-2273

 

Mon. - Fri.
8 a.m. to 8 p.m.

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

(518) 641-3140
or toll free
1-877-269-2134

Mon. - Fri.
8 a.m. to 8 p.m.

CDPHP Medicare Choices HMO
CDPHP Medicare Choices PPO

(518) 641-3950
or toll free
1-888-248-6522

 

Mon. - Fri.
8 a.m. to 8 p.m.

Medicare Supplemental

(518) 641-3980
or toll free
1-855-220-5228

TDD/TTY:
(518) 641-4000
or toll free
1-877-261-1164

 

Mon. - Fri.
8 a.m. to 8 p.m.

Child Health Plus, Select Plan

(518) 641-3800
or toll free
1-800-388-2994

Mon. - Fri.
8 a.m. to 6 p.m.

CDPHN ASO

(518) 641-3100
or toll free
1-877-724-2579

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Benefits

(518) 641-3160
or toll free
1-877-754-5064

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Choice

(518) 641-3150
or toll free
1-877-754-5063

Mon. - Fri.
8 a.m. to 5 p.m.

GE Health Care Preferred

(518) 641-3110
or toll free
1-877-600-2943

Mon. - Fri.
8 a.m. to 5 p.m.

Health Funding Department

(518) 641-3770
or toll free
1-877-793-3960

Mon. - Fri.
8 a.m. to 5 p.m.

Healthy Living Center
Please call to make an appointment. Walk-ins are welcome.

(518) 729-4732

Mon. - Fri.
10 a.m. to 2 p.m.
3 p.m. to 7 p.m.
Saturday,
10 a.m. to 2 p.m.
Sunday, Closed

CDPHP Service Center - Latham
Please call to make an appointment. Walk-ins are welcome.

(518) 640-6789

Mon. - Fri.
9 a.m. to 5 p.m.
(closed for lunch from 12:30 to 1 p.m.)

No Habla Inglés?
Para ayudar a las personas que no hablan inglés, CDPHP pone a su disposición una línea de teléfono de servicios de traducción para asistir a nuestros afiliados.

To help non-English speaking members, CDPHP makes available a telephone translation service line to assist our members.

 

1-800-777-2273

Lun. - Vier.
8 a.m. to 5 p.m.

Hearing Impaired
The telephone system also includes a TTY/TDD system for the hearing impaired.

1-877-261-1164

Mon. - Fri.
8 a.m. to 8 p.m.

 

Caremark with Pharmacy
Questions by Plan Type

Caremark Phone

Hours

CDPHP HMO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Universal Benefits, Inc.
POS, PPO, HDPPO, and EPO

1-888-292-6330

24 hours a day,
7 days per week

CDPHP Medicaid and Family Health Plus

1-866-693-4611

24 hours a day,
7 days per week

CDPHP Medicare Choices HMO with Prescription Drug Coverage

1-866-289-2319
TDD/TTY:
1-866-236-1069

24 hours a day,
7 days per week

CDPHP Medicare Choices PPO with Prescription Drug Coverage

1-888-831-3039
TDD/TTY:
1-866-236-1069

 

24 hours a day,
7 days per week

CDPHN
ASO groups with prescription coverage

1-888-292-6330

24 hours a day,
7 days per week

Child Health Plus

1-888-292-6330

24 hours a day,
7 days per week

Crisis Hotline
1-888-320-9584

You are not alone! CDPHP Behavioral Health provides 24-hour assistance and crisis management. To get help call 1-888-320-9584. A caring professional is available, day or night, to offer support.

Protecting the Privacy
of Domestic Violence Victims

CDPHP is committed to protecting the privacy of victims of domestic abuse. Learn about our compliance with the New York State Insurance Law, your rights as a victim, and how to make a confidentiality request.
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