Get Help

Contact Medicare

Let us help answer your questions.

To ask a question, get advice, or receive enrollment assistance, call (518) 641-3400 or toll free 1-888-519-3364 (TTY/TDD: 711).

Our hours are 8 a.m. – 8 p.m. seven days a week, October 1 – March 31. From April 1 to September 30, Monday – Friday, our hours are 8 a.m. to 8 p.m. A voice messaging service is used weekends, after-hours, and federal holidays. Calls will be returned within one business day.

Member Services

If you’re currently a CDPHP member with questions about your Medicare eligibility, claims or coverage – not related to Part D or the Medicare gap – contact CDPHP:

(518) 641-3950 or toll free 1-888-248-6522 TTY/TDD: 711
Monday – Sunday, 8 a.m. to 8 p.m.

Mailing Address

CDPHP Medicare Advantage Enrollment
6 Wellness Way
Latham, NY 12110

Part D Prescription Questions

Current CDPHP Medicare Advantage members with questions about their Part D coverage should contact:

Medicare Advantage HMO and PPO members call toll free 1-866-289-2319

The phone lines are open 24 hours a day, seven days a week. All TTY/TDD users should call 711.