Awards and Recognition
CDPHP has built a reputation for service excellence, member health promotion, workplace culture, and accountability over the years, and it continues to garner recognition for its efforts both locally and nationally.
U. S. News & World Report Medicare Honor Roll
CDPHP Medicare Advantage plans were again named to the U.S. News & World Report 2025 Medicare Advantage Honor Roll, affirming that they are among the highest rated in New York state and the country.
Centers for Medicare & Medicaid Services Stars Award
The U.S News & World Report ratings use data compiled from the Centers for Medicare & Medicaid Services (CMS) to populate its comparative rankings. CMS rates plans on a scale of 1 to 5 Stars, with CDPHP HMO and PPO Medicare Advantage plans receiving 4.5 of 5 Stars.
Best Companies to Work for in NYS
In 2024, for the 16th consecutive year, the New York State Society for Human Resource Management named CDPHP one of the Best Companies to Work for in New York. The award is based on the company’s workplace policies, systems, and practices, as well as a survey, open to all employees, that measures employee engagement.
Fostering a culture of inclusion may start at the top but it’s evidenced in the day-to-day interactions, messages, meetings, and the small moments at CDPHP, too. CDPHP is proud to be recognized as an inclusive workplace for the second year in a row.
2024 Press Ganey Human Experience Award
CDPHP is a 2024 Press Ganey HX Pinnacle of Excellence Award® winner. This accolade represents CDPHP leadership in member experience as CDPHP drives year-over-year, sustained performance improvement.
J.D. Power: CDPHP #1 in Customer Satisfaction among NY Commercial Health Plans
CDPHP was again named #1 in Customer Satisfaction among Commercial Health Plans in New York by J.D. Power, making this the fourth year in a row – and seven out of the past eight years – it has received this prestigious award. The J.D. Power study measures member satisfaction in 22 regions throughout the U.S., rating them according to coverage and benefits, costs, customer service, provider choice and billing and payment practices.
NCQA: 4.5 out of 5 Stars
According to recent National Committee for Quality Assurance (NCQA) Health Plan Ratings, CDPHP has some of the top-rated commercial health plans in New York state. The NCQA uses a scale of 1 to 5 to rate health plans, with 5 being the highest score and 1 being the lowest. These ratings are based on patient experience, disease prevention efforts, and treatment quality, as well as NCQA Accreditation.
Each of the following plans received a rating of 4.5:
Capital District Physicians’ Health Plan, Inc. – Commercial (HMO)
Capital District Physicians’ Healthcare Network – Commercial (HMO/POS Combined)
CDPHP Universal Benefits, Inc. – Commercial (PPO)
Capital District Physicians’ Healthcare Network – Commercial (PPO)
