Commitment to Quality Care and Member Support

Quality Communications and Outreach

In 2025, CDPHP engaged approximately 75,000 members through targeted outreach campaigns via email and direct mail.

These communications encouraged members to:

• Schedule preventive visits

• Close care gaps

• Stay engaged with their health

Results showed that members who received outreach were more likely to take action, demonstrating the power of proactive engagement in improving health outcomes.

Early Intervention and Post-Acute Support

CDPHP implemented targeted outreach programs to support members during critical care moments:

• Nearly 500 Medicare members were contacted within one week of experiencing a fracture

• Over 55% were successfully reached, ensuring:

• Access to follow-up care

• Monitoring for osteoporosis risk

• Support during recovery

These efforts highlight the CDPHP commitment to whole-person care beyond the clinical setting.

Pediatric and Family Health Initiatives

Through its partnership with CapitalCare Pediatrics of Troy, CDPHP distributed 60 newborn care packages to families in 2025.

Each package included:

• Educational resources

• Developmental tools and books

• Safe sleep guidance

• Essential baby supplies

These programs:

• Build trust early in the care journey

• Encourage follow-up visits

• Improve adherence to screenings and immunizations