Over-the-Counter (OTC) Benefit

Get More Over-the-Counter with Less Out of Your Pocket

CDPHP Individual Medicare Advantage members get up to $75 per quarter to spend on over-the-counter (OTC) supplies through CVS OTC Health Solutions.

What you can buy

Choose from hundreds of items including:

  • Cold, cough, and allergy medicine

  • Pain relievers and sleep aids

  • Antacid, digestive care, and laxatives

  • First aid and medical supplies

  • Eye, ear, and dental care

How it works

Use your benefit in three easy and convenient ways:

  • Online. Create an account When you click this link, you will leave the CDPHP Medicare website. online to view the catalog, order online, check your balance, and more.

  • By phone. Choose items from the catalog and call 1-888-628-2770 to order.

  • In person. Visit any free-standing, CVS OTCHS-participating location. Look for blue labels identifying eligible products. Products with blue labels may be located in the dedicated OTCHS section or throughout the aisles in the store. Not all items may be available through your plan. The OTC benefit is not available at CVS pharmacies located in Target stores or at any other retailer.

CREATE AN ACCOUNTWhen you click this link, you will leave the CDPHP Medicare website.


Want to know more? Check out the frequently asked questions (FAQs)

Where can I find my member ID number?

It can be found on the front of your health plan ID card.

What is an over-the-counter (OTC) benefit?

The OTC benefit offers you an easy way to get generic over-the-counter health and wellness products by going to any OTC Health Solutions-enabled CVS Pharmacy, CVS Pharmacy y mas or Navarro store. You can also order by phone at 1-888-628-2770 (TTY: 711) or online at https://www.cvs.com/otchs/cdphp. You order from a list of approved OTC items, and OTC Health Solutions will mail them directly to your home address.

How much is my OTC benefit?

The amount depends on your benefit plan. Check your plan documents or call OTC Health Solutions at 1-888-628-2770 (TTY: 711).

How often can I use my benefit?

For members with a CDPHP Medicare Advantage individual plan:

Your OTC benefit can be used multiple times throughout the quarter, not to exceed your benefit allowance. Quarterly benefit periods are distributed as follows:

  • Quarter 1 (January, February and March)

  • Quarter 2 (April, May and June)

  • Quarter 3 (July, August and September)

  • Quarter 4 (October, November and December)

Can I carry over unused benefit amount to the next benefit period?

Unused benefit amounts do not roll over to the next benefit period.

Can I order more than my benefit amount?

You cannot exceed your benefit amount online or by phone. However, you may exceed your benefit amount at an OTC Health Solutions-enabled CVS Pharmacy, CVS Pharmacy y mas or Navarro store and pay the difference out of pocket.

Are all items available at the stores?

Not all items are available in stores. Items marked with a “ʘ” in the catalog can only be ordered over the phone or online.

How long will it take to receive my order?

You will receive your order within 14 days after it was placed.

Can I cancel my order once it has been placed?

Orders can only be cancelled within 30 minutes after being processed.

How do I confirm my order was placed?

Once the order has been completed, you will receive a confirmation number. Always make sure to receive and keep your confirmation number.

Can I track my order?

You can opt in to receive tracking information via email or text; simply advise an agent when placing your order.

How can I receive another copy of this catalog?

You will receive a digital version of the catalog with every tracking email/text. You can also print a copy from the plan web page.

Where can I get additional information about the products?

In this catalog you will find SKU numbers that can be used at https://www.cvs.com to search for product images and obtain additional product information such as ingredients.

How will the items be shipped?

Items are shipped via USPS to your home at no charge to you. Please allow up to 14 days for delivery.

Can I combine my OTC benefit with other promotions?

Catalog prices cannot be combined with promotional offers, ExtraBucks® Rewards, or Extracare® Savings card program.

How do I know items are eligible when shopping in store?

Blue labels are placed on all OTC eligible items and not specific to the OTC items in the CDPHP catalog. If shopping in store, please review the CDPHP OTC catalog first to ensure the items that you chose are covered by CDPHP. Not all products will be carried in all CVS® OTCHS enabled stores.

What happens if an item I order is out of stock?

If an item is not included in your order, your packing slip will include information on missing (back ordered) items. You do not need to reorder these items, as they will automatically ship once available.

What if I receive my order after the benefit period ends?

The OTC benefit is calculated based on order date and not on delivery date. All orders processed within a benefit period will apply to that benefit period’s amount, regardless of when you receive your order.

Additional notes:

  • There is no limit to the number of items you may order. There is, however, a quantity limit of nine per any single item per quarter. There are some products that have special limits and these are marked with "★" or "■" in the catalog.
  • In order to purchase certain vitamin and mineral supplements, your physician must recommend it to you for a specific diagnosed condition. These are called “dual-purpose items” which are marked with a "♦." Please speak with your physician before ordering these type of items.
  • Products in this catalog are intended for personal use and may be ordered only for the enrollee.

If you have not received your items within 14 days after ordering, please call: 1-888-628-2770 (TTY: 711), Monday to Friday, 9 AM to 8 PM ET.