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Specialty Drugs and Pharmacy

What Are Specialty Drugs? 

Specialty drugs are used to manage complex chronic or genetic conditions and certain diseases such as rheumatoid arthritis, multiple sclerosis, growth hormone deficiency, and hepatitis C. They are often injectable medications, but they may also include oral medicines. 

How Do I Access Specialty Drugs?

You have the option to receive your specialty drugs through ConnectRx or CVS Specialty Pharmacy Services.

Specialty Drug Services with ConnectRx

Delivery of specialty medications (including refrigerated medications) is available in the following counties: Albany, Schenectady, Western Rensselaer County, and Southern Saratoga County. Medications can also be picked up at our locations in Watervliet and Latham.

  • Eligible members may receive help with the cost of select specialty medications.

  • Our dedicated local team provides personalized service.

  • Most prescriptions processed in approximately three business days.

Call (518) 313-1016 or toll free at 855-967-5900 or visit Connect Rx online.

Specialty Drug Services with CVS Specialty

Medications can be sent to your home, another address selected by you, a doctor’s office, or they can be picked up at the pharmacy.

  • CVS Specialty offers a 30-day supply of medications and additional supplies needed for the medications. They also provide help for side effects, educational materials about certain health issues, refill reminder calls, and access to health care professionals for emergencies 24 hours a day, seven days a week.

  • CVS Specialty provides patient resource centers. CDPHP members can find the latest news, helpful tips and tools, drug information, safety alerts, support groups, community links, and other useful resources.

Call 1-800-237-2767, fax 1-800-323-2445, or visit CVS Specialty online.

Members or their doctors may also contact CDPHP and request specialty drugs at a retail pharmacy. CDPHP will send the paperwork to the network pharmacy. The network retail pharmacy must accept CDPHP terms and sign a contract with CDPHP about providing specialty drugs. For more information, please call the CDPHP pharmacy department at (518) 641-3784.