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CDPHP Care Team

Sometimes you need someone to talk to about your health concerns — both mind and body. The CDPHP® Care Team offers access to specially trained professionals who can work closely with your doctor to provide you with information on a variety of health issues and help you address your health needs. From registered nurses to licensed social workers, we all work together to help you be the healthiest version of yourself.

Connecting you to the right resources

Looking for wellness support and advice? CDPHP has a variety of programs that might help. Call the CDPHP Care Team if you are:

  • Seeking advice on a new diagnosis or treatment plan
  • In need of reliable medical information
  • Looking for helpful ways to manage medications
  • Seeking mental health treatment or support around substance use disorder
  • Looking for community resources such as food and transportation
  • Exploring ways to improve your health
  • Experiencing a high-risk pregnancy
  • In need of nutrition support
  • And more

Whether you are dealing with a health crisis or emergency, or simply looking for ways to improve your health, you can rely on the CDPHP Care Team.

Call 1-888-942-3747 between 8 a.m. and 6 p.m., Monday through Friday. Your call will be answered by a qualified professional who may ask you some questions in order to connect you with the right Care Team member.

If you need help afterhours, or if you are in a mental health emergency, you can press “1” to be connected with our crisis line.

Talk to a Registered Nurse

We have registered nurses and clinical specialists including mental health counselors who can answer questions, offer advice, and work with your doctor as needed. They can provide:

  • Information about your medications and possible side effects
  • Guidance on lifestyle changes, including nutrition and fitness
  • A link to your physicians and other members of your treatment team
  • Plans you can use to help you stay out of the emergency room and hospital

Talk to a Licensed Social Worker

A licensed social worker can help connect you with:

  • Network providers to treat physical and behavioral health conditions, and coaching on how to be an active participant in your treatment
  • Community support groups and caregiver resources
  • Government programs like Health Homes and Supplemental Nutrition Assistance (SNAP)
  • Sources of home care and durable medical equipment
  • Pharmacy benefit assistance
  • Health related social needs, such as:
    • Transportation support
    • Healthy home delivered meals
    • Shelter and housing options

Talk to a Certified Recovery Peer Advocate

Certified Recovery Peer Advocates (CRPAs) draw from personal experience with substance use, and have professional training to provide non-clinical support. At CDPHP, our CRPA team is available virtually and in many Capital District community settings. Our team can help you:

  • Understand various types of recovery
  • Create and stick to a recovery plan
  • Find self-help groups virtually or in your area
  • Understand harm reduction tools and techniques
  • Link you with formal recovery supports, including medical and behavioral health care, medications, and more

Across the Continuum of Care: the CDPHP Care Team is here for you

Whether you’re in the market for a new primary care provider or wondering if you should go to urgent care or the hospital, let the CDPHP Care Team help guide you toward health. Our expert team of specialists is stationed at five local hospitals to help support your experience of care and make sure you have everything you need to return home safely when the time is right.

If you are a patient at one of our participating facilities (Albany Medical Center, St. Peter’s Hospital, Samaritan Hospital, Ellis Hospital, and Saratoga Hospital) you may be eligible for concierge level support and discharge planning from a Care Team representative. We work hand in hand with your hospital treatment team to be sure all of your needs are addressed.

Hospitalized elsewhere? No worries, we have telephonic care management available. Our goal is to help you get back on your feet by ensuring that you have all the things you need, including aftercare appointments, medical equipment, and medications on hand. When it’s time to find a specialist, get lab work, or complete a preventative screening, the CDPHP Care Team can tell you about your options and help schedule appointments so you can use your benefits with ease.

Wherever you are on your journey to health, the CDPHP Care Team has a stop for you.

Be your own health hero

Stay active and involved in your health care. You and your provider should make your health care decisions as a team. Find a provider who meets your needs and preferences based on your health care goals and give honest and complete information about your health - no one knows better than you what you need! Ask providers to review your medicines - why you are taking the medicine, how to take it, possible side effects, and what to do if you miss a dose. If you don't understand the directions from your provider, be sure to ask - and repeat back to the provider (and write down) what you hear to make sure you understand. Keep asking until you feel comfortable. Be your own health hero!

CDPHP High-Risk Pregnancy Care Management Program

What is a high-risk pregnancy?
To be considered “high-risk,” a pregnancy is generally one in which the mother, baby, or both are at higher-than-average risk of medical complications due to a variety of reasons: the mother’s age, medical condition of the mother or baby, multiple gestation, or other risk factors.

How do I take advantage of this program?
You or your doctor can call 1-888-942-3747 at any point during the pregnancy to request support through this program.

What can the program do for me?
A care manager will contact you by phone and ask about your current health and concerns. We will work closely with you and your physician to develop a care plan tailored specifically to your needs. Talking with a registered nurse about how to navigate a high-risk pregnancy can also gain you access to other specialists on the CDPHP Care Team, who can connect you with wraparound services in your community. The goal is to reduce complications and take steps toward the healthiest possible outcomes for both mother and baby. This program can extend into the postpartum period as well.

Looking for additional pregnancy support? Download the Ovia® Pregnancy app to find answers to all your prenatal questions – read weekly updates, find symptom relief, learn what’s safe to eat, share bump pictures, and more. Make sure to select CDPHP during enrollment to receive access to premium features.

Having a baby can be an emotional time. CDPHP is here to support your mental health needs, including help with prenatal and postpartum depression and anxiety.