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Behavioral Health

Behavioral Health Support and Counseling

CDPHP offers you personal assistance and a variety of resources for coping with behavioral health issues. Please call us toll-free at 1-888-320-9584.

  • If calling during business hours, you will immediately be connected to a clinical intake specialist who ask you some basic questions to determine your need, and connect you with the provider best suited to help you.

  • If it is after-hours and you need to speak with someone right away, simply call the number above and then press “1” to be connected to the Family & Children’s Service of the Capital Region CONTACT Lifeline.

You will immediately be transferred to a live, licensed mental health professional from CONTACT Lifeline. You can also reach the crisis line directly at 1-855-293-0785.

You may also connect quickly with your CDPHP Care Team through the Valera app on your smartphone. By using the app, you can also explore resources selected just for you and receive gentle reminders about your care and upcoming appointments. Call 1-888-320-9584 to learn more.

What is Behavioral Health?
Behavioral health is an umbrella term that includes mental health care and alcohol and substance use treatment.

What is the CDPHP Behavioral Health Network?
This is a network of behavioral health providers that includes psychiatrists, psychologists, psychiatric nurses, clinical social workers, and substance use counselors. It also includes mental health and alcohol/substance use clinics, acute care hospitals, private psychiatric specialty hospitals, and alcohol/drug rehabilitation facilities. Please use Find-A-Doc to search our behavioral health providers. Learn about the different types of mental health professionals and finding the right mental health provider for you.

For people with Medicaid Managed Care, your mental health and substance use services will now be paid by your specialized Medicaid managed care plan. 

New York state is announcing the release of the new Adult Behavioral Health Medicaid Managed Care Video Series, now available online.

Services Provided
View the behavioral health services tip sheet for members.

The following types of services are available through CDPHP as needed to help eligible members cope with mental health, emotional, and chemical dependency issues:

  • Acute inpatient care
  • Medication management
  • Group therapy
  • Individual outpatient therapy
  • Case management 
  • Follow-up services

Refer to your benefits information to confirm your coverage details, or call CDPHP at 1-888-320-9584 for more information.


Crisis Hotline

You are not alone! CDPHP Behavioral Health provides 24-hour assistance and crisis management. To get help call 1-888-320-9584. A caring professional is available, day or night, to offer support.

Related Programs

Level of Care for Alcohol and Drug Treatment Referral (LOCADTR) Manual

LOCADTR is a web-based tool that aids substance use treatment providers in determining the best level of care for a patient with a substance use disorder. This manual will explain the reasoning behind the LOCADTR, and the logic of the tool, which includes a step-by-step guide through the questions, and answers to frequently asked questions. 

> Read the manual